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@2019 Designed by Elle Johnson Business Solutions

Candle Care

For the best burning results, it is important to burn the candle for a maximum of 3 hours. Allowing your candle to completely melt along the edges prevents “tunneling” which is when the wick burns straight down the center of a candle without creating a full melt pool. Also, keep your wick properly trimmed to maintain flame control, resulting in a cleaner burn and prevent smoking from the wick.

Steps to obtain the best burn from your candle:

  • Trim wick to ¼ inch before lighting. This will prevent the candle from smoking and allow your candle to burn evenly.

  • Always burn the candle on a leveled, stable and heat resistant surface in a well-ventilated room. 

  • Avoid burning the candle near drafts, vents, curtains, furniture, and flammable materials.

  • Always allow cooling prior to handling a burning candle.

  • Discontinue the use of a candle once ½” of the candle wax is remaining in the container. 

Store Policy

 

Payment

All major credit cards accepted.

Shipping 

All orders ship 5-7 business days via USPS for domestic shipping.  Once your order is placed, please allow 5-7 business days for an email attached with your unique tracking number.   

 

We do not offer replacements for incorrect addresses provided or shipments shown as "delivered" in tracking updates. The shipment costs of a product with an incorrect address are the sole responsibility of the customer. 

Returns

Due to the nature of our products, used products are unable to be returned or exchanged. The customer is responsible for the shipping costs on returned items.

Refunds

Refunds are NOT accepted.

Damaged Product

Send an email along with pictures to shop@marieshalo.com  Be sure to submit your full name and order number with your claim.